Return Policy
Return & Refund Policy
Effective Date: October 2026
At Revonaen, customer satisfaction is an important part of our commitment.
We understand that sometimes customers may need to return a product. This Return & Refund Policy explains the conditions, procedures, and timelines related to returns and refunds.
By purchasing from:
you agree to the terms outlined below.
1. Return Period
Customers may request a return within:
180 days after delivery
The return period begins on the date the order is marked as delivered.
Requests submitted after this period may not be eligible for return approval.
2. Return Eligibility
To be considered for a return, customers should ensure that:
- The return request is submitted within the applicable return period.
- The order information can be verified.
- The product condition is reasonably suitable for return evaluation.
Depending on the circumstances, customers may be asked to provide:
- Order number
- Product details
- Photos of the item
- Description of the issue
3. How To Request A Return
To start a return request, please contact our customer service team:
Email:
Please include:
- Order number
- Customer name
- Product name
- Reason for return
- Supporting information if applicable
Our team will review your request and provide return instructions.
Please do not send products back before receiving return guidance from our customer service team.
Unauthorized returns may not be processed.
4. Return Approval Process
After receiving your request, our team will evaluate the information provided.
The review process may consider:
- Reason for return
- Product condition
- Order details
- Applicable circumstances
If your return request is approved, we will provide instructions regarding the next steps.
5. Return Shipping Responsibility
Return shipping arrangements and related costs will be:
Handled through mutual discussion between the customer and Revonaen.
The responsibility for return shipping may depend on the specific circumstances, including:
- Reason for return
- Product condition
- Order issue
- Resolution method
For products that arrive damaged, incorrect, defective, or significantly different from the order description, Revonaen will work with the customer to determine an appropriate solution.
6. Refund Process
Once a return has been approved and any required evaluation has been completed, refunds will be processed.
Refund processing time:
Within 7 business days after approval
Refunds will generally be issued through the original payment method used during purchase.
Please note that your payment provider may require additional time to reflect the refund in your account.
7. Refund Amount
Approved refunds generally cover the eligible purchase amount according to the final return decision.
Certain costs, fees, or circumstances may be evaluated individually.
Customers will receive confirmation once the refund has been processed.
8. Damaged, Defective, or Incorrect Items
If you receive an item that is:
- Damaged during delivery
- Defective
- Incorrect
- Missing components
please contact us promptly.
Email:
Please provide:
- Order number
- Photos of the product
- Description of the issue
Our team will review the situation and provide assistance.
9. Order Cancellation Requests
If you wish to cancel an order, please contact us as soon as possible.
Because orders may enter processing after confirmation, cancellation requests cannot always be guaranteed.
Once an order has been shipped, cancellation may no longer be available.
Customers may contact us regarding return options after delivery.
10. Exchanges
Exchange requests are reviewed individually based on:
- Product availability
- Reason for exchange
- Order circumstances
Please contact customer service for assistance.
11. Contact Information
For return and refund inquiries:
Email:
Phone:
+86 551 65350880
Revonaen is operated by:
Hefei Changsu Network Technology Co., Ltd.
Business Address:
Room 2603, Building 9, Senlinhai, No. 1001 Huangshan Road, Shushan District, Hefei City, Anhui Province, China
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (UTC+8)