Privacy Notice
Privacy Policy
Effective Date: October 2026
REVONAEN is operated by:
Hefei Changsu Network Technology Co., Ltd.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit www.revonaen.com or purchase products from our website.
1. About This Privacy Policy
Revonaen is operated by:
Hefei Changsu Network Technology Co., Ltd.
We are responsible for managing the operation of this website, processing customer orders, providing customer support, and maintaining the security of customer information.
This Privacy Policy explains:
- What information we collect
- How we use information
- How information is protected
- When information may be shared
- Your privacy rights
- How to contact us regarding privacy questions
2. Information We Collect
When you visit or purchase from Revonaen, we may collect different types of information depending on how you interact with our website.
Personal Information You Provide
When placing an order, contacting customer service, or subscribing to communications, you may provide:
- Full name
- Email address
- Phone number
- Shipping address
- Billing information
- Order details
- Customer service communication records
Payment Information
When completing a purchase, payment information may be processed through secure third-party payment providers.
Revonaen does not directly store complete payment card numbers.
Payment providers handle payment transactions according to their own privacy and security standards.
Automatically Collected Information
When you browse our website, certain technical information may be automatically collected, including:
- IP address
- Browser type
- Device information
- Operating system
- Pages visited
- Time spent on pages
- Website interaction information
This information helps us:
- Improve website performance
- Understand customer preferences
- Detect security issues
- Improve user experience
3. How We Use Your Information
Revonaen may use collected information for the following purposes:
Order Processing
We use customer information to:
- Confirm purchases
- Process payments
- Prepare shipments
- Provide delivery updates
- Manage returns and refunds
Customer Support
We use information to respond to:
- Product questions
- Order inquiries
- Return requests
- Refund requests
- General customer assistance
Website Improvement
We may analyze website usage information to:
- Improve website design
- Improve product presentation
- Understand customer interests
- Optimize shopping experience
Security and Fraud Prevention
Information may be used to:
- Verify transactions
- Prevent fraudulent activity
- Protect customers and our business
- Maintain website security
4. Cookies and Tracking Technologies
Revonaen uses cookies and similar technologies to improve website functionality and customer experience.
Cookies are small data files stored on your device when you visit websites.
We may use cookies for:
Essential Cookies
These cookies are necessary for website operation, including:
- Shopping cart functionality
- Checkout processes
- Account-related functions
Analytics Cookies
These help us understand:
- Visitor behavior
- Website performance
- Popular pages
Marketing Cookies
Where applicable, marketing technologies may help us:
- Measure advertising performance
- Provide more relevant content
- Understand campaign effectiveness
You may manage cookie preferences through your browser settings or available cookie management tools.
5. Information Sharing
Revonaen does not sell personal information.
We may share information only when necessary to operate our business.
Information may be shared with trusted service providers, including:
Payment Providers
Used to securely process payments.
Shipping Providers
Used to:
- Deliver orders
- Provide tracking information
- Resolve delivery issues
Technology Providers
Used for:
- Website hosting
- Website security
- Customer service tools
- Analytics services
Legal Requirements
We may disclose information when required to:
- Comply with legal obligations
- Respond to lawful requests
- Protect rights, safety, and security
6. Data Security
We take reasonable measures to protect customer information.
These measures include:
- Secure website technologies
- Limited access to customer information
- Working with trusted service providers
However, no online transmission method can guarantee complete security.
Customers should also protect their account information and avoid sharing sensitive information through unsecured channels.
7. Data Retention
We retain personal information only for as long as necessary to:
- Complete transactions
- Provide customer service
- Maintain business records
- Comply with legal requirements
When information is no longer required, we take reasonable steps to remove or anonymize it.
8. Your Privacy Rights
Depending on applicable laws, you may have rights regarding your personal information, including:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion where applicable
- Request information about how your data is used
To submit a privacy request, contact:
Email:
9. Children’s Privacy
Revonaen does not knowingly collect personal information from children without appropriate authorization.
If you believe that a child has provided personal information to us, please contact us so we can review and take appropriate action.
10. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect:
- Changes in business practices
- Legal requirements
- Technology updates
Any changes will be posted on this page with an updated effective date.
11. Cookies
We use cookies and similar technologies to improve website functionality, analyze website performance, and provide a better shopping experience.
Cookies may help us:
- Remember shopping cart information
- Understand website usage
- Improve website performance
- Provide relevant content
You may manage cookie preferences through your browser settings.
12.Third-Party Services
We may use trusted third-party services including:
- Shopify
- Payment processors
- Shipping providers
- Analytics services
These providers process information only as necessary to provide their services.
13. Contact Information
For privacy-related questions, please contact:
Hefei Changsu Network Technology Co., Ltd.
Email:
Phone:
+86 551 65350880
Business Address:
Room 2603, Building 9, Senlinhai, No. 1001 Huangshan Road, Shushan District, Hefei City, Anhui Province, China
Customer Service Hours:
Monday - Friday
9:00 AM - 6:00 PM (UTC+8)